Refund, Return, and Exchange Policy

At Freshfinds, we aim to ensure your satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to help with straightforward refund, return, and exchange options.

1. Refund Policy

We offer refunds under the following conditions:

  • Items must be returned within [Insert Timeframe, e.g., 14 days] of delivery.
  • The product must be unused, in its original packaging, and in the same condition as when you received it.
  • Refunds will be processed to your original payment method within [Insert Timeframe, e.g., 7 business days] after we receive and inspect the returned item.

Non-Refundable Items:

Certain products are not eligible for refunds:

  • Personalized or custom-made items
  • Products marked as "Final Sale"
  • Opened or used items, unless defective

2. Return Policy

To return an item:

  1. Contact Us: Email us at [Insert Contact Email] or call [Insert Phone Number] within [Insert Timeframe] of receiving your order to initiate the return process.
  2. Approval: Once your return request is approved, we’ll provide return shipping instructions.
  3. Shipping Costs: Customers are responsible for return shipping costs unless the item was damaged or incorrect.

3. Exchange Policy

We gladly accept exchanges for:

  • Incorrect items shipped
  • Items with manufacturing defects

Exchange Process:

  1. Contact us within [Insert Timeframe, e.g., 7 days] of receiving the item.
  2. Ship the item back to us in its original condition.
  3. Once we receive the item, we’ll send you a replacement or alternative item of your choice.

4. Damaged or Defective Items

If your item arrives damaged or defective:

  1. Notify us within [Insert Timeframe, e.g., 48 hours] of delivery.
  2. Provide photos of the damaged item and packaging.
  3. We’ll arrange for a replacement, exchange, or refund at no additional cost.

5. Important Notes

  • Returns and exchanges are only accepted with a valid proof of purchase (e.g., receipt or order confirmation).
  • Freshfinds reserves the right to reject returns or exchanges that do not meet the outlined conditions.